For the purpose of deliveries, working days are defined as Monday to Friday, with the exception of Public Holidays. Our standard delivery price includes delivery to England, Wales and most Lowland Scotland addresses. For any other address please contact our customer service team to get confirmation that we can deliver the goods and obtain a delivery cost before placing your order. We aim to dispatch orders in one working day, providing the items are in stock. If we should envisage a delay of more than 7 working days we will contact you. All goods are sent by tracked courier, either DHL, DX Express or DX Freight (depending on the items and weight) and will require a signature*, in some cases items can be left with a neighbour or in a safe place if required. In the event when a signature is unattainable, the delivery address will be carded and a depot contact number supplied. We will not be responsible for any additional charges for failed delivery attempts.
*Due to high courier prices, the following are excluded from Free standard delivery, and will be sent on a 2-5 day chargeable service; Scottish Highlands, Scottish Islands and Scilly Isles. Please note we are unable to offer a courier service to Ireland (inc. Northern Ireland), Isle Of Man, Jersey and Guernsey. Charges may vary depending on the weight of the consignment, for delivery prices please enter your full postcode at checkout which will calculate shipping costs before placing the order. The following postcodes are subject to a 2-5 day service and/or higher delivery charges; BT, AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
- Free Standard UK Mainland Delivery (2-4 days) – Orders £150.00 & Over
- Standard UK Mainland Delivery Charge (2-4 days)- £6.99 – Orders under £149.99
- 2-5 Day Delivery – Scottish Highlands – Parcels Up to 29kgs – £30.00 (when ordered online)
- 2-5 Day Delivery – Scottish Highlands – Parcels 30kgs & Over – £60.00 (when ordered online)
- Please note we are unable to offer a courier service to Ireland (inc. Northern Ireland), Isle Of Man, Jersey and Guernsey, PO Box and BFPO addresses.
In peak times (March – September) please allow 2 – 4 working days for your delivery and we kindly ask that you do not contact us until after this time. We would like to thank you for your custom and patience and understanding during our busy times.
Where we can, to help with our carbon footprint, we like to reuse old boxes and to save on packaging, if possible, orders with multiple items will be packed in the same box.
*Please note; Couriers are practising contactless deliveries, so a signature may not be required.
Collect In-Store Available
Pay & Collect is available on all items displayed on our website. If in stock, most items will be available for immediate collection, we will send an email confirming that your order is ready to collect.
Any item not in stock at our store can usually be ordered from our supplier, to collect within 3-5 working days.
You will be notified as soon as the item is available at our store.
On collection of your order you will need to provide a copy of your order confirmation and one form of I.D
*Collection can only be made from our store in Gillingham, Kent. ME5 7HF*